At Neue, we understand that the details you provide us are private and confidential. Its also important to understand how we protect your personal information. We strictly protect your information under Australian privacy laws and abide by APP guidelines (Australian Privacy Principle).
When we refer to personal information we mean information from which your identity is reasonably apparent. The kinds of personal information we may collect about you include your name, date of birth, address, income, occupation, and any other information we made need to determine your financial status. We may store your personal information in paper and electronic form. We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from you.
Why do we collect your personal information?
We collect personal information for the purposes of assessing your application for property purchasing. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. Your personal information will also be shared IF we are required to do so by law, such as under the Anti-Money or Laundering and counter terrorism financing act 2006. From time to time we may offer you other products and services. To enable us to maintain a successful relationship with you, we may disclose your personal information to other organisation’s or partners that provide products or services used or marketed by us. Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
– the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
you have consented to us making the disclosure.
Direct marketing
From time to time we may use your personal information to provide you with current information about property, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by emailing us at info@neueproperty.com.au. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal information
We will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time. Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request.
Sensitive information
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
Complaints
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints officer on 1300 721 162 or by writing to us at:
Neue Property
576/585-587 Little Collins Street, Melbourne, VIC, 3000
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to the Privacy Commissioner which can be contacted at www.oaic.gov.au
Change in our privacy policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.
As a consequence, we may change this privacy policy from time to time or as the need arises.
You may request this privacy policy in an alternative form.
This Privacy Policy was last updated Sept 2016.